I often hear individuals in relationships complain that their partner says, "I'm sorry you feel that way" instead of apologizing, so I think this is an important topic to discuss.
Why Isn't Saying "I'm sorry you feel that way" An Apology?
This phrase shifts the focus from the behavior of the person apologizing to the reaction of the recipient's emotions, which invalidates the recipient's experience rather than the person apologizing accepting responsibility for whatever was said or done.
Consciously or unconsciously, this is a defensive tactic. When it's used consciously, it's a form of gaslighting and can be infuriating for the recipient because it's a non-apology. When it's used unconsciously, it's defensive.
Many relationships, friendships and family relationships have been ruined with the phrase "I'm sorry you feel that way".
When you say "I'm sorry you feel that way", you're being rude and dismissive. Instead of expressing remorse, you are communicating, "You're wrong and I'm right."
How to Apologize Sincerely
A sincere apology requires:
- Taking Responsibility: Taking full responsibility for your behavior promptly without making excuses.
- Avoiding Certain Words: Don't use words like "but" and "if", like "I'm sorry I hurt you, but..." or "I'm sorry if you were hurt..."
- Apologize Face to Face: If face to face isn't possible, calling is better than emailing or texting
- Be Genuine: Express genuine remorse.
- Offer Amends: Offer to make amends and offer a possible solution to make things right.
- Name Your Specific Behavior: Name the behavior that hurt or harmed the other person.
- Practice Active Listening: Listen to the other person's feelings without interrupting or getting defensive. Defensiveness invalidates the other person's feelings.
- Avoid Judging the Person: Don't tell the other person that they are overreacting.
- Make a Commitment to Improve Your Behavior: Commit to making a change and express how you will prevent it from happening again.
What If You Don't Think You Did Anything Wrong?
Even if you think what you did or said wasn't wrong or not that bad, it's still important to apologize when you have upset someone.
If you want to preserve the relationship, you need to let go of issues about right or wrong to try to understand the other person's experience and re-establish connection with them.
What If the Other Person Doesn't Accept Your Apology Immediately?
The other person might not be ready to accept your apology right away, so:
- Give Time and Space: Don't demand a response or closure. They might need time to process their hurt. If you continue to push for acceptance of your apology, you come across as being disrespectful.
- Respect Their Decision: Accept that you can't force someone to forgive you.
- Don't Take Back Your Apology: Even if the other person rejects your apology, don't take back your apology. Stay firm in accepting your responsibility.
- Show, Don't Tell: Allow your future actions to reflect your remorse. Consistent positive behavior is worth more than words.
- Be Patient: Reconciliation might not happen immediately. In some cases, it might not happen at all and that's something you have to accept.
About Me
I am a licensed New York psychotherapist, hypnotherapist, EMDR, AEDP, EFT (for couples), Parts Work (IFS and Ego States Therapy), Somatic Experiencing and Certified Sex Therapist.
As an experienced therapist, I have helped many individual adults and couples over the years.
To find out more about me, visit my website: Josephine Ferraro, LCSW - NYC Psychotherapist.
To set up a consultation, call me at (917) 742-2624 during business hours or email me.
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