Expressing Condolences in a Caring and Tactful Manner

Over the years, I've had many psychotherapy clients who have come to me after the loss of a loved one, who expressed how hurt and angry they felt about the manner in which family and friends expressed their condolences.  Often, these clients told me that well-meaning friends expressed their condolences by saying things like, "You shouldn't feel bad--he's in a better place now," which only served to infuriate and frustrate the clients who had sustained the loss.

Expressing Condolences in a Caring and Tactful Manner

Use Tact When Expressing Condolences
If only people who said these kinds of things could stop for a moment and think about what a tactless remark this is, and how it fails to take into account what a grieving person is feeling at that moment.

It's understandable that many people feel that whatever they might say to someone who is grieving would be inadequate to the grieving person's feelings.  It's also understandable that, although we're all going to die one day, many people feel uncomfortable talking about or dealing with death.  But that's no excuse for the lack of an empathetic response to someone who is grieving.

Be Empathetic When Expressing Condolences
Like many other situations, it helps to try to put yourself in the other person's shoes.  If someone you loved very much died, would you find it helpful to you emotionally to hear your feelings invalidated?   I'm sure not.  Yet, this is what people do, unintentionally, when they tell a grieving person that they shouldn't feel sad because their loved one is in "a better place."

Mostly, people who are grieving want the emotional support of friends and family.  A simple, "I'm sorry for your loss" is fine.  The person who is grieving over the loss doesn't expect that you're going to find the magic phrase to make him or her feel better.  He or she just wants to know that you cared enough to show up and pay your respects.

Sharing meaningful memories with the person who is grieving can also be a tactful and meaningful way to show that you care.  I remember being at a funeral several years ago for a friend's mother.  Her mother's former coworker told her a few memorable stories about her mother, things that my friend didn't know and that she enjoyed hearing about it.  I could see how moved she was to hear these stories as well as hearing how well liked her mother had been at the office.

Everyone Grieves Differently
It's also important to remember that everyone grieves in his or her own way, which might not be the way you grieve.  So, we must all remind ourselves that there is no way one to go through the grieving process.  It's especially not helpful to urge widows or widowers to "move on" before they're ready.

I'm reminded of a friend who, having lost her husband of 15 years only a few months before, had to deal with a well-meaning friend who was urging her to "move on" and start dating before my friend was ready.  These remarks made my friend feel very alone in her grief, as if she was some kind of "freak" who was continuing to grieve after what others thought was too long a time period.

Eventually, she stopped listening to people who were urging her to "move on" and she mourned her husband in the way that felt right for her.  A couple of years later, she began taking tentative steps to start dating casually, and she eventually met her current husband.  But it was important for her to go through the grieving process in her own way.

Let Compassion and Empathy Be Your Guide When Expressing Condolences
If you feel uncomfortable and not sure of what to say to a friend or family member who is grieving, rather than allowing your discomfort to lead to tactless remarks, let compassion and empathy be your guide.

I am a licensed NYC psychotherapist, hypnotherapist, EMDR and Somatic Experiencing therapist.  I work with individual adults and couples.

To find out more about me, you can visit my website:  Josephine Ferraro, LCSW - NYC Psychotherapist

To set up a consultation, call me at (917) 742-2624 during business hours or email me.

Also see my article: Coping with the Loss of a Loved One: How to Take Care of Yourself

Why Compassion is Much More Helpful Than Sympathy

In prior blog posts, I've written about the importance of compassion for others as well as compassion for ourselves, referred to as self compassion:  

Developing Curiosity and Self Compassion in Psychotherapy

Psychotherapy and Compassionate Self Acceptance 

Are You Gazing at the Sky Through a Straw? 

In the current article, I would like to focus on the difference between compassion and sympathy, which are often confused.

Why Compassion is Much More Helpful Than Sympathy

Comparing Sympathy and Compassion

With regard to sympathy, there's a vivid memory that stands out in my mind from the time I was about five years old.  My mother and I were standing on line in front of a subway token booth to buy tokens to go on the subway.  Just ahead of us, there was an elderly man, probably in his late 80s, who was trying to pay for tokens with change in his hand.

But every time he tried to hand the token booth clerk the money, he would drop all his change because his hands were trembling so badly.  Whenever he would drop his change, I would hurry to pick up the coins to hand them back to him.  But no sooner did he try to hand the coins to the token booth clerk than he would drop them again.  I remember feeling very upset that this old man, who looked so sad, was by himself and helpless to hold onto the coins.

Finally, after the third time, my mother gave the change to the token booth clerk, and the elderly man was very grateful.  Then, we went our separate ways.

As my mother and I walked onto the train, I could feel the emotional upset welling up inside me.  I was trying, as best as I could, not to burst out crying.  But when my mother said, "That poor man...," I couldn't hold it in any more, and I burst out crying.  I could easily imagine this elderly man being my grandfather and, at such a young age, I took on this man's emotional pain.

My mother was taken aback at first that I had such a strong emotional reaction, but then she comforted me, and she allowed me to talk about how badly I felt for the old man with the trembling hands.

As a child, I didn't have the capacity that I developed as an adult to be able to dip into another person's experience with compassion, but to remain grounded in my own experience.  The ability to empathize allows us to care about others with compassion without taking on the other person's emotional pain, which is what we do when we feel sympathy.

Compassion is much more helpful because, even though we feel aligned with their emotions, we are in a better position to help as compared to when we're immersed and weighed down by their feelings.  

Standing Outside of the Emotional Vortex

When I explain this to clients in my psychotherapy practice in NYC, I often talk to them about it by giving the metaphor of "standing outside of vortex."  So, when a friend or family member is in crisis, it's not helpful to them if you've jumped into the emotional vortex with them.  Rather than being helpful, you're immersed in the same emotions.

When you're "standing outside the vortex," you can see and sense everything that is going on, but you're still on solid ground and have a bigger perspective than the person who is in crisis.  You're better able to help your loved one as well as yourself.

About Me
I am a licensed New York City psychotherapist, hypnotherapist, EMDR and Somatic Experiencing therapist.

I work with individual adults and couples.

To find out more about me, visit my website:  Josephine Ferraro, LCSW - NYC Psychotheapist.

To set up a consultation, call me at (917) 742-2624 during business hours or email me.